Privacy Policy

We may collect information that you provide directly to us, including:

• your name
• email address
• telephone number
• account and login information
• billing and subscription information
• information you provide when creating or managing a ChronoVault
• recipient contact information that you provide so that a message can be delivered
• verification information used to help confirm a recipient's identity
• communications you send to us for support or enquiries

ChronoVaults also processes the content that you choose to upload or create, including messages, videos and associated delivery instructions.

We may also collect technical information automatically when you use the service, such as IP address, browser or device information, security logs and information necessary to maintain the reliability and security of the platform.

We use personal information where necessary to provide and operate the ChronoVaults service, including to:

• create and manage user accounts
• store and schedule ChronoVault messages
• deliver messages at the time selected by the sender
• send email and SMS notifications
• verify recipient access
• process payments and subscriptions
• provide customer support
• prevent fraud, misuse and unauthorised access
• monitor and maintain the security, reliability and performance of the service
• comply with legal and regulatory obligations

We do not sell your personal information.

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

Contract

where processing is necessary to provide the ChronoVaults service that you have requested.

Legitimate interests

where necessary to operate, secure, improve and protect the service, provided those interests are not overridden by your rights and interests.

Legal obligation

where we are required to process information to comply with applicable law.

Consent

where we specifically ask for your consent for a particular use of information.

Where processing is based on consent, you may withdraw that consent at any time.

A ChronoVault sender may provide us with information about another person, such as their email address or telephone number, so that we can notify and verify the intended recipient.

In these circumstances, we receive that information from the sender rather than directly from the recipient.

We use recipient information only as necessary to deliver, secure and provide access to the relevant ChronoVault and for related service communications.

Payments are processed through third-party payment providers, including Stripe.

ChronoVaults does not store full payment-card details.

Payment providers may process personal and payment information in accordance with their own privacy policies and legal obligations.

ChronoVaults uses third-party service providers to send transactional email and SMS communications.

These communications may include account notifications, verification codes, delivery notifications and other messages necessary to operate the service.

We may share personal information with trusted service providers where necessary to operate ChronoVaults, including providers of:

• cloud infrastructure and hosting
• data storage
• email delivery
• SMS delivery
• payment processing
• security and authentication services
• technical support and monitoring

These providers are permitted to process information only as necessary to provide their services to us and subject to appropriate contractual and security protections.

We may also disclose information where required by law, court order or lawful request from a competent authority, or where necessary to protect the rights, security or integrity of ChronoVaults, our users or others.

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps designed to ensure that appropriate safeguards are in place in accordance with applicable UK data-protection law.

These safeguards may include adequacy regulations, recognised contractual protections such as the UK International Data Transfer Agreement or UK Addendum to approved Standard Contractual Clauses, or other legally recognised transfer mechanisms.

You may contact us at info@chronovaults.co.uk if you would like further information about the safeguards used for international transfers.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing the service, maintaining security and records, resolving disputes and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it is held.

ChronoVault content may be retained while it remains scheduled, available to the user or otherwise required to provide the service.

Where an account or content is deleted, some information may remain temporarily in backups or records where necessary for security, fraud prevention, legal or technical reasons.

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures include access controls, authentication, secure communications and recipient-verification processes.

No internet-based service can guarantee absolute security, but we continually work to protect the information entrusted to us.

Depending on the circumstances, UK data-protection law may give you rights including:

• the right to access personal information we hold about you
• the right to have inaccurate information corrected
• the right to request deletion of your information
• the right to restrict certain processing
• the right to object to certain processing
• the right to data portability in applicable circumstances
• the right to withdraw consent where processing is based on consent

Some rights are subject to legal exceptions and may not apply in every situation.

To exercise your rights, contact: info@chronovaults.co.uk

We may need to verify your identity before completing certain requests.

ChronoVaults may use cookies or similar technologies that are necessary for authentication, security and operation of the website.

If we introduce analytics, advertising or other non-essential cookies, we will provide appropriate information and consent controls where required.

ChronoVaults is intended for adults and is not designed for use by children.

We do not knowingly encourage children to create ChronoVaults accounts.

If you believe a child's personal information has been provided to us improperly, please contact us.

ChronoVaults does not currently make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

We may update this Privacy Policy from time to time to reflect changes to the service, our providers, legal requirements or our privacy practices.

The latest version will always be available on the ChronoVaults website and will show the date it was last updated.

For privacy questions, requests or concerns:

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the UK supervisory authority: